Privacy Policy

1. Introduction

Vault 101 Limited ("we," "us," or "our") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our website, TitaniumBodyJewellery.com, in compliance with the General Data Protection Regulation (GDPR).

2. Data We Collect

We may collect and process the following types of personal data:

• Identity Data: Your full name, date of birth (if applicable).
• Contact Data: Email address, billing and delivery address, and phone number.
• Financial Data: Payment details (processed securely by third-party providers; we do not store payment information).
• Transaction Data: Details of products purchased.
• Technical Data: IP address, browser type and version, time zone settings, operating system, and device type.
• Usage Data: Information about how you use our website.
• Marketing Data: Preferences for receiving marketing communications.

3. How We Collect Your Data

We collect data through:

• Direct interactions (e.g., when you make a purchase or contact us).
• Automated technologies (cookies and tracking technologies).
• Third-party services (payment processors and analytics tools).

4. How We Use Your Data

We process your data to:

• Fulfill orders and manage payments.
• Respond to customer inquiries.
• Send transactional and promotional emails (with your consent).
• Improve website performance and customer experience.
• Comply with legal obligations.

5. Legal Basis for Processing

Under the GDPR, we rely on the following legal bases:

• Contractual necessity: To process orders and deliver goods.
• Legitimate interests: For analytics and site improvement.
• Consent: For marketing communications (you can withdraw consent at any time).
• Legal obligation: To comply with applicable laws.

6. Data Sharing and Disclosure

We may share your personal data with:

• Payment processors (e.g., Stripe, PayPal).
• Shipping partners (e.g., Royal Mail, courier services).
• Professional service providers (e.g., IT support, accountants).
• Legal authorities when required by law.

7. International Data Transfers

We do not knowingly transfer personal data outside of the European Economic Area (EEA). If this changes, appropriate safeguards will be implemented.

8. Data Retention

We retain your personal data only for as long as necessary:

• Orders and transactions: 6 years (in line with tax laws).
• Marketing data: Until you withdraw consent.

9. Your Rights Under GDPR

You have the right to:

• Access your personal data.
• Rectify inaccurate or incomplete data.
• Request data erasure ("right to be forgotten").
• Restrict processing.
• Data portability.
• Object to processing.
• Withdraw consent at any time.

To exercise any of these rights, contact us at admin@titaniumbodyjewellery.com.

10. Cookies

Our website uses cookies to enhance user experience and analyze website traffic. You can set your browser to refuse some or all browser cookies.

11. Data Security

We implement appropriate technical and organizational measures to safeguard your personal data, including encryption and secure servers.

12. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy policies.

13. Changes to This Policy

We reserve the right to update this privacy policy. Any changes will be posted on this page and, where appropriate, notified to you.

14. Contact Us

If you have questions about this privacy policy, contact us at:

Vault 101 Limited
Farries Kirk and McVean, Dumfries Enterprise Park, DG1 3SJ
Email: admin@titaniumbodyjewellery.com

Thank you for trusting TitaniumBodyJewellery.com.